Contact Support

Knowledge base: Here

Phone:

803-575-0710

866-820-1584

Email: support@ergpayroll.com.

LOGINS

HR Portal

Online Time Clock

Employee Onboarding


Expectations for Payroll

See the below expectations for payroll processing and timekeeping.

  • Timecard Approvals

    Timecard approvals are due by 11PM EST on the 12th and 28th of each month. Not sure how to approve timecards? Check out this Knowledge Base article: Approving Timecards

  • Payroll Updates

    All payroll updates are made twice a month and are due four business days prior to the upcoming pay date. If they are received after that time, the update will appear on the following week’s payroll.

  • Onboarding

    Here is a quick overview of the onboarding process:

    • Request a Background Check (if applicable)
    • Send an offer letter (if applicable)
    • Make the request for onboarding
    • As the manager, you are responsible for completing the employer section of the I9 form, uploading the ID’s and approving.

    When a new hire completes onboarding and the I9 is approved, they will be in time and payroll after 24 hours. If, after 24 hours you don’t see the person, please let us know.

Training Videos

Check out these videos to get more acclimated with the systems.

  • Onboarding Training

    Here are a couple of quick overview videos for onboarding that might help as you are familiarizing yourself with the onboarding process:

    Onboarding Overview

  • Employee Self Service

    Check out this quick three minute video for an overview of the employee self service in timekeeping. This video will show you how to clock in and out online, request time off, and access your balances amongst other things.

    VIDEO