Frequently asked questions

Below you’ll find answers to the questions we get asked the most about ERG

FAQ

Three things combined make us different. Our “high-tech, high-touch” support model, combined with our Mission (we give 5% of our company away to non-profits that support the homeless and education), and the Collaborative HR model that allows us to become an extension of your team. We take the HR burden off your plate in an elegant and unique fashion.

We generally work with small to midsize businesses in Columbia, Charleston, Greenville, and throughout South Carolina. We have the ability to serve all 50 states and have hundreds of clients all around the country. Many companies have been coming to us from other states because of our “local feel” but national footprint.

We work with many different industries, including doctors/dentists, legal services, non-profits, tech companies, professional services, and more.

Getting started is simple. You simply choose the right solution for you, complete the new Client Interview, and then we kick off the implementation. Depending on what solution you sign up for and the complexity of your setup, you can be ready in a couple of hours or a few weeks.

For example; our Executive HR (HR consulting as a service) clients get instant access to their dedicated HR Business Partner. If you add in payroll, it will take a couple of weeks to move all of the information over (which we do for you).

No, you choose the different HR solutions that make sense for your company. At any point, we can adjust your outsourcing services to ensure your HR needs are effectively covered.

Our solutions are built to grow with you. We will meet you at your point of need.

Our team are not the heroes of this story, you are! We are here to guide you to victory. Your dedicated Payroll & HR Guides will ensure you have the right tools, knowledge, and set up to ensure your success.

We want to guide you in achieving your goals.

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That depends; where are you? If you are in South Carolina, yes, your team is located right here in Columbia, South Carolina, and is available during normal office business hours.

If you are not in South Carolina, your team might not be local but we have teammates and clients all around the country. If 2020 taught us anything, it is that you don’t have to be in the office with someone to get the job done.

You get a dedicated team to handle your account. This includes a dedicated HR Guide (if you are using an HR solution) and a dedicated Payroll Guide. You can call, email, or directly chat with us for any of your payroll or HR needs.

Yes, in our Outsourced HR model, our team of HR experts works directly with the administration as well as the employees so the business owner does not have to be the middleman.

This hands-on approach is perfect for small businesses that want to outsource all the daily headaches of HR. We can handle it for you!

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